We’re here to help! Please take a moment to send our customer service team a photo of the items you received and the paper invoice that came with your package. This will allow us to investigate the issue and resolve it for you as quickly as possible. Thank you for your understanding!

ADDRESS CHANGES, ORDER CANCELLATION, AND STOCK INQUIRIES

If you have questions regarding address changes, order cancellations, or stock inquiries, please reach out to us at avanteopulent@gmail.com. To ensure your inquiry is prioritized, kindly include the word 'urgent' in the subject line. For example, you could write 'Urgent - Address Change' or 'Urgent - Order Cancellation.' We’re here to assist you!

RETURN AND EXCHANGE POLICY

If you need to initiate a return or exchange, please reach out to us at avanteopulent@gmail.com within 14 days of receiving your order. To ensure a smooth return process, please ensure that all items are unopened and in their original packaging.

Please note that return shipping costs are the responsibility of the customer. For more detailed information about our return process, we invite you to visit our website's returns page. We appreciate your understanding and are here to help!

When it comes to customs duties, it's important to note that each country has its tariff policies. We are committed to assisting you in navigating these regulations to help you avoid customs duties when possible. However, if a tariff is applied, please be aware that you will be responsible for paying the duty.

The scent you’re noticing is likely a remnant from the factory, but rest assured, it’s not indicative of any harsh chemicals. Our wigs are crafted from hair that has been sourced directly from donors, ensuring that the material is genuinely natural. This unprocessed hair is not only of exceptional quality but also promotes longevity, allowing you to enjoy your wig for an extended period. Therefore, there’s no need for concern; we are committed to minimizing any fragrance as much as possible.

Our premium wigs are crafted from natural hair collected directly from donors, ensuring authenticity and quality. Since this hair is unprocessed, you may notice the occasional split end or shorter strand woven throughout. These characteristics are perfectly normal and do not compromise the overall performance of the wig.

If you encounter split ends, a simple trim with scissors can help refine the look, and incorporating a proper hair care routine will revitalize the hair's lustre. Rest assured, this hair is exceptionally healthy and of the highest quality, designed to withstand the test of time. With proper maintenance, it can be dyed and lightened beautifully and is capable of lasting beyond 5years. Embrace the versatility and longevity of our wigs and hair bundles knowing that they are crafted with care and designed for enduring beauty.

WHAT TO DO IF YOUR WIGS CURLS OR STYLE CHANGE AFTER WASHING.

When it comes to our wigs, they are made from natural hair sourced directly from donors. This virgin hair is untreated, allowing for versatility and longevity. However, it’s common for styles to shift slightly after washing. The good news is, that you can easily restore the original style using a flat iron after the hair dries. With proper care, this hair can last for 5 years or more. Here are some constructive tips for washing and maintaining your wig:

1. Preparation for Washing: Before you wash the hair, gently brush it to detangle. Use warm water and a high-quality hair shampoo, washing twice for best results. Follow up with a generous application of hair conditioner, leaving it on for about 15 minutes before rinsing thoroughly with clean water. Consistently using conditioner is essential for maintaining the hair's health.

2. Drying Technique:
If you choose to blow dry, aim to dry it to about 80% and allow the remaining 20% to air dry. This method helps prevent dryness and frizz while keeping the hair's texture intact.

3. Moisture Restoration: If the hair feels dry, consider using a hair oil. You can also mix a small amount of hair care oil into warm water and let the hair soak for around 10 minutes to enhance its silkiness and softness. However, to avoid making the strands greasy or hard, limit the use of hair oil to a few times a week.

4. Restoring Curls: For those looking to revive curls, using a crimping iron can help reshape the hair to its original curl pattern.

By following these steps, you can maintain the beautiful look of your wig and ensure its longevity!

Typically, we process and ship orders within 24 hours for items that are in stock. Once your parcel has been shipped, we will update the tracking number on our website and send it to your email. You can track your order status there. If you don’t see the information, please feel free to reach out to us via email, and our team will be happy to assist you. Thank you!

Unfortunately, we do not permit the use of PO Boxes (this includes FPO or APO addresses) for shipping purposes. All our packages are dispatched via Royal Mail within the UK, ensuring a reliable and efficient delivery service. Additionally, we offer an International Signed delivery option, providing peace of mind for shipments sent abroad.