Shipping policy
Thank you for shopping with Avante Opulent Hair! Below, you’ll find all the details about our shipping process to ensure a smooth experience.
1. Shipping Destinations
We currently ship within the UK as well as international shipping , we do not ship to APO/FPO/PO Box addresses at this time.
2. Processing Time
Orders are typically processed and prepared for shipment within 3-5 business days (excluding weekends and holidays) after payment is confirmed. Delays may occur during peak seasons or promotional periods, and we’ll notify you promptly if this affects your order.
3. Shipping Options & Costs
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Standard Shipping: Royal Mail standard shipping is £5.99.
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Estimated delivery: 3–5 business days after processing.
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Expedited Shipping: Royal Mail Next Day Tracked or Recorded delivery £7.99.
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Estimated delivery: 1–3 business days after processing.
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Delivery times are estimates and not guaranteed, Royal Mail may experience unforeseen delays.
4. Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your package. If you don’t see updates after 48 hours, contact us at [avanteopulent@gmail.com].
5. Address Accuracy
Double-check your shipping address at checkout! We’re not responsible for delays or lost packages due to incorrect addresses. If your order is returned due to an error, you’ll need to cover re-shipping costs.
6. Lost or Damaged Packages
If your package is lost in transit or arrives damaged:
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File a claim with the carrier (Royal Mail) first.
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Contact us at [avanteopulent@gmail.com] within 14 days of delivery with order details and photos (if damaged).
We’ll work with the carrier to resolve the issue.
7. Returns & Exchanges
For details on returns, exchanges, or refunds, visit our [Return Policy page]. Return shipping costs are the customer’s responsibility unless the error was ours.
Contact Us
Shipping questions? Reach out!
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Email: avanteopulent@gmail.com
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Hours: Mon–Fri, 9 AM–5 PM